Job Title: Restaurant / Nightlife Operations Manager
Location: Downtown Chicago
Position Summary
We are seeking a highly motivated and experienced Restaurant / Nightlife Operations Manager to help lead a fast-paced hospitality venue in Downtown Chicago. This role is responsible for overseeing both restaurant and late-night operations, ensuring guests receive a consistent, high-quality experience while maintaining strong operational and financial performance.
The ideal candidate is an energetic leader who can balance guest satisfaction, team development, and profitability. You will play a key role in maintaining service standards, coordinating staff, and driving revenue through operational excellence and a strong floor presence.
Total Compensation: $120,000 – $140,000
Core Responsibilities:
Operational Leadership:
- Direct day-to-day restaurant and nightlife operations.
- Ensure smooth service flow during both dining and late-night service periods.
- Maintain cleanliness, organization, and presentation standards throughout the venue.
Team Leadership & Development:
- Hire, train, coach, and supervise front-of-house and support staff.
- Schedule labor effectively based on business volume.
- Build a positive, accountable workplace culture that supports performance and retention.
Guest Experience:
- Maintain high service standards and consistent hospitality execution.
- Address guest concerns professionally and resolve issues quickly.
- Monitor service quality and continuously improve the guest experience.
Inventory & Vendor Coordination:
- Manage beverage and food inventory levels.
- Reduce waste and control purchasing costs.
- Coordinate with vendors to maintain product quality and availability.
Compliance & Safety:
- Ensure compliance with health, safety, sanitation, and alcohol service regulations.
- Enforce company policies and responsible service practices.
- Maintain a safe environment for guests and employees.
Financial & Business Performance:
- Review sales and labor reports and manage operating expenses.
- Implement promotions, events, and revenue-driving initiatives.
- Support marketing efforts and local outreach to increase traffic.
Industry Awareness:
- Stay informed on nightlife, bar, and dining trends.
- Introduce new service ideas, menu concepts, and entertainment offerings that align with guest preferences.
Required Qualifications:
- Minimum 3 years of Restaurant and/or Nightclub Management experience.
- Proven ability to lead and motivate hospitality teams.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of service standards, POS systems, and bar/restaurant operations.
- Ability to remain calm and make sound decisions in high-pressure situations.
Preferred Qualifications:
- Degree in Hospitality Management or a related field.
- Food safety and alcohol service certifications.
- Experience with event programming, entertainment scheduling, or high-volume nightlife venues.
- Exposure to sustainability or waste-reduction practices in food and beverage operations.
We are looking for a hands-on leader who thrives in an energetic environment and enjoys being present on the floor, engaging with guests, and developing team members. This position offers an opportunity to make a measurable impact on operations, culture, and guest satisfaction within a well-established Downtown Chicago venue.